First-class service from our team of pension experts
Fed up with call centres, hold music and an unresponsive ‘Customer Support Team’?
It doesn’t have to be this way. We pride ourselves on offering unparalleled customer service whether you’re a saver or business.
With investments, your capital is at risk
Friendly and helpful support for savers
Our friendly team of pension experts are on hand answer any pension question you may have - we promise no jargon.
- Speedy responses
We’re here to help via in-app chat, email or phone when you need us.
- Simple transfers
Combining pensions into one account? Our specialists will handle the paperwork for you.
- Drawdown support
Get guidance through the withdrawal process for retirement - step by step.
Account management for businesses
Every Penfold partner gets a named Account Manager for no extra charge.
- Easy set up
We’ll fully manage the onboarding process, going at your chosen speed - weeks or months.
- Call or email any time
We’re never too busy for urgent conversations and you can schedule regular check-in meetings.
- Payroll and pension processing
We offer comprehensive support so you can breeze through a typically painful process.
Improving financial literacy and wellbeing
Our pension makes saving for retirement simple and fun. To help further we offer additional support.
- Saver guides
Our straightforward guides make it easy to understand everything you ever needed to know about pensions.
- Employee onboarding
Savers with a workplace pension get a comprehensive onboarding session and access to regular webinars.
- Chat to us
We’ll answer any pension questions you may have with our in-app chat. Savers with a workplace pension can access additional support through their work chat tool.
The support offered by Penfold on the implementation and day-to-day support has been superb, and reduced the amount of work that the finance team had to do previously.
The best thing about Penfold for me is the responsiveness of their team to any queries or questions that come from me or our employees. We just didn’t have that with our previous provider. Handling payroll is always a stressful time of the month but with Penfold onboard, I never worry about the pension part of payroll anymore!
Our previous pension provider offered very little by way of customer support, their platform was not intuitive and processes were very manual. As Deel grows, we needed a scaleable provider that could keep pace with our growth trajectory. Penfold offers great customer service to ourselves as Payroll Managers but also to our employees, who value the app experience.
