Expert Support

Top-rated service, from setup to success

Switching provider? Just getting started? We’ll support you with everything from onboarding to payroll – all delivered by real people who know pensions from A to Z.

Set up in minutes or Talk to our team

Jargon-free help. No extra charge.

With Penfold, support isn’t an afterthought — it’s built in.

From your first payroll upload to every compliance deadline after that, we’ve got you covered.

Switching? We’ll handle it

Worried about switching from your current provider? Don’t be. We’ve helped thousands of businesses move to Penfold with:

  • Fully managed provider transition
  • Payroll mapping and testing
  • Communications and onboarding for employees

No downtime. No disruptions. No stress.

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Support that starts, and stays with you

When it comes to pensions, most providers disappear after setup. We don’t. Penfold makes it simple by giving you:

  • Access to our expert support team over phone, email or chat
  • A dedicated Account Manager as your team grows to offer even more personalised help
  • Expert help with switching, payroll and compliance

Because the last thing your team needs is another platform to manage alone.

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Admin that runs smoother

Our tools are designed to reduce your team’s workload, not increase it:

  • Real-time contribution tracking
  • Smart opt-out and re-enrolment flows
  • Bulk uploads and drag-and-drop data tools

You stay in control, without the usual admin headaches.

A photo of a man smiling and looking at a laptop with excerpts of the Penfold pension app showing combine old pensions and transfer request screens

We support your team, too

Great support isn’t just for employers. Penfold helps your employees stay confident about their savings long after enrolment.

  • Guides, videos and live webinars
  • Smart app notifications and education tools
  • Built-in features to help them stay engaged

Confident employees are more likely to value the benefit you provide.

A photo of a woman smiling while holding a phone and excerpts of the Penfold pension app showing retirement savings and contributions screens

Join Penfold and make pensions your easiest win

Set up or switch to our modern workplace pension in minutes. Save money, reduce admin, and give your team a benefit they’ll actually value.

Set up in minutes or Talk to our team

FCA regulated. Trusted by 5,000+ UK businesses.