Client Success

A great pension. Even better support.

Whether you’re setting up a workplace pension or switching providers, we’re here to make things easier.

From getting started to managing payroll and supporting your employees, you’ll have real people on hand whenever you need them.

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Switching pensions? We’ll make it simple

Changing pension providers can feel like a big job. We make it easier by handling the heavy lifting, so your team can focus on everything else.

  • Fully managed provider transition
  • Payroll mapping and testing
  • Clear communications and onboarding for employees

Less work for your team. A smoother switch for everyone.

Prefer to talk it through first? Speak with our team about switching:

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Support that starts, and stays with you

Your pension provider should make life easier long after setup.

That’s why our team is here to help with the questions, challenges and everyday tasks that come with running a workplace pension.

  • Speak to real people by phone, email or chat
  • Get support from a dedicated account manager as your team grows
  • Find help with switching, payroll and compliance

Real people, practical answers, and support when you need it.

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Less pension admin. More time for everything else.

Running a workplace pension shouldn’t take up your day. Our tools make everyday tasks easier, so you can spend less time on admin and more time supporting your people.

  • Real-time contribution tracking
  • Smart opt-out and re-enrolment flows
  • Bulk uploads and drag-and-drop data tools

Stay in control, without the usual admin headaches.

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We support your team, too

A great workplace pension should be easy to understand, not just easy to manage. We help your employees feel more confident about their pension with simple tools, helpful guidance and support whenever they need it.

  • Guides, videos and live webinars
  • Smart app notifications and education tools
  • Built-in features to help them stay engaged

Help your people get more from the pension you provide.

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A pension provider that listens

Great support starts with understanding what employers need.

That’s why we created the Penfold Employer Advisory Board. It brings our employer partners together to share ideas, give honest feedback and help shape what we build next.

Because the best workplace pensions are built with employers, not just for them.

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Hear from employers like you

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Penfold really helped us identify what pension contributions were right for our business, managed the switch over seamlessly and our team absolutely loves using the app to check in on their pension whenever we make contributions.
Eleni Kalemi
People Manager at Jobandtalent
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The support offered by Penfold on the implementation and day-to-day support has been superb, and reduced the amount of work that the finance team had to do previously.
Mobeen Rasheed
Head of Finance at Attest
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The best thing about Penfold for me is the responsiveness of their team to any queries or questions that come from me or our employees. We just didn’t have that with our previous provider. Handling payroll is always a stressful time of the month but with Penfold onboard, I never worry about the pension part of payroll anymore!
Annu Valtonen
People Operations, Capital on Tap
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Our previous pension provider offered very little by way of customer support, their platform was not intuitive and processes were very manual. As Deel grows, we needed a scaleable provider that could keep pace with our growth trajectory. Penfold offers great customer service to ourselves as Payroll Managers but also to our employees, who value the app experience.
Michaela Painter
Senior Payroll Expert, Deel