With Penfold, support isn’t an afterthought – it’s built in.
From your first payroll upload to every compliance deadline after that, we’ve got you covered.
Switching? We’ll handle it
Worried about switching from your current provider? Don’t be. We’ve helped thousands of businesses move to Penfold with:
- Fully managed provider transition
- Payroll mapping and testing
- Communications and onboarding for employees
No downtime. No disruptions. No stress.
Support that starts, and stays with you
When it comes to pensions, most providers disappear after setup. We don’t. Penfold makes it simple by giving you:
- Access to our expert support team over phone, email or chat
- A dedicated Account Manager as your team grows to offer even more personalised help
- Expert help with switching, payroll and compliance
Because the last thing your team needs is another platform to manage alone.
Admin that runs smoother
Our tools are designed to reduce your team’s workload, not increase it:
- Real-time contribution tracking
- Smart opt-out and re-enrolment flows
- Bulk uploads and drag-and-drop data tools
You stay in control, without the usual admin headaches.
We support your team, too
Great support isn’t just for employers. Penfold helps your employees stay confident about their savings long after enrolment.
- Guides, videos and live webinars
- Smart app notifications and education tools
- Built-in features to help them stay engaged
Confident employees are more likely to value the benefit you provide.
The Penfold team offered exceptional service from the very beginning. I was amazed that they were able to make 'pensions' an interesting subject. They really helped us identify what pension contributions were right for our business, managed the switch over seamlessly and our team absolutely loves using the app to check in on their pension whenever we make contributions.
The best thing about Penfold for me is the responsiveness of their team to any queries or questions that come from me or our employees. We just didn’t have that with our previous provider. Handling payroll is always a stressful time of the month but with Penfold onboard, I never worry about the pension part of payroll anymore!
Our previous pension provider offered very little by way of customer support, their platform was not intuitive and processes were very manual. As Deel grows, we needed a scaleable provider that could keep pace with our growth trajectory. Penfold offers great customer service to ourselves as Payroll Managers but also to our employees, who value the app experience.
