Success story

Assisting Deel with their rapid growth trajectory

Deel helps thousands of companies expand globally with unmatched speed and flexibility. It’s global hiring, HR and payroll in just one system.

Deel was created to make a change for people everywhere, by empowering companies to eliminate hiring borders—so anyone, anywhere in the world, could access new opportunities.

Deel’s challenge

Deel’s pension provider offered very little by way of customer support. This was particularly problematic as the platform they were provided with to process pensions was not intuitive, creating extra work as the processes were very manual. As Deel was growing rapidly, they needed a provider that could keep pace with their growth trajectory.

Penfold’s solution

We were able to smoothly transition Deel from their former pension provider to Penfold, providing not only support to Deel’s payroll managers but also for their employees.

Our platform also offered smoother pensions processing. The implementation of Penfold resulted in significantly fewer payroll corrections to handle.

Penfold’s onboarding process provided pension workshops and webinars, guiding Deel’s team step-by-step through the process of setting up and transferring their pensions. We work hard to keep these sessions as jargon-free as possible, to help users gain a better understanding of their pension schemes.

What helps with this (and what proved a hit with Deel’s staff) is Penfold’s user-friendly app, which provides immediate and transparent access to pension information.

Penfold offers great customer service to ourselves as Payroll Managers but also to our employees, who value the app experience.

Penfold has led to a decrease in our negative ticket numbers and we have far less payroll corrections to facilitate.

Michaela Painter

Senior Payroll Expert at Deel

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