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Careers at Penfold
What it's like to work with the team behind the award-winning digital pension.
A message from our founders
“We started Penfold because we've experienced the difficulty of engaging with pensions as savers, as self-employed workers and as employers who had to set up pension schemes for employees.
Peoples’ expectations for customer experience are defined by modern tech businesses. They're always innovating on what good looks like.
But, the pensions industry has not been able to keep pace. Old-school pension companies provide a terrible digital experience and customer service is difficult to engage with and jargon-filled. The end result is people are put off from engaging with their pension.
We're addressing the core technological problem at the heart of the industry by building a modern digital pension from scratch. We want to do what challenger banks have done for banking in the pension industry.”
Pete, Stu & Chris
Jobs at Penfold
We're always on the lookout for brilliant people! Visit our jobs portal page to see our current opportunities. Don't see something quite right for you? We want to hear from you, please send a general application.
Current opportunitiesGlobal Footprint: London and Tallinn
In Tallinn, we’re part of Europe’s most exciting tech scenes. Our Tallinn team has been thriving for a couple of years now, and it’s grown to match the size of our London team. It’s where many of our operations and customer support teams are based, alongside members of our engineering and account management teams. Our modern office space, located in the heart of Tallinn, is a vibrant hub of innovation and collaboration.
London is where Penfold’s journey began, a vibrant melting pot that perfectly mirrors our ethos. It’s here that our slightly more established team brings their passion for finance and fun to the table, fostering a culture that’s both diligent and delightfully spirited. This dynamic environment not only nurtures professional growth but also ensures a warm, inclusive community, making every workday both productive and enjoyable.
Whether in the tech-forward atmosphere of Tallinn or the bustling, diverse heart of London, our teams across these dynamic cities work in synergy, driven by a shared mission to revolutionise the pension industry. At Penfold, every location is a cornerstone of innovation and community spirit.
Benefits
Working at Penfold gives you the opportunity to contribute to the direction and future success of a fast-growing early-stage business. We also offer an extraordinary series of benefits including:
Excellent compensation
We offer competitive salaries and review it regularly to make sure you get what you deserve
Meaningful share options
You'll own a part of Penfold and share in our success
Awesome pension contributions
You'll receive a proportion of your monthly salary into your pension that you don't need to match
Unlimited holidays
We care about your output, not how many holidays you go on! We do track holidays to make sure everyone is taking enough
Flexible working
We don't have an enforced schedule everyone has to follow. Start, finish and take a break whenever - we trust everyone to meet their targets and be available for their colleagues
Even more benefits
Delightful office space
Plenty of people come to our wonderful office in Uncommon Borough a few days a week - come as much as you'd like to!
Drinks and snacks
Like every start-up, we've got all the snacks, coffee and drinks that you might want
Top-of-the-line equipment
MacBooks, WFH equipment - whatever you need to bring your best!
Private medical insurance
Through Vitality you get access to Private GPs, Physio, Counselling services and great discounts and offers (think 50% off PureGym, free Apple Watches)
Learning & professional development
We conduct regular 360 feedback and focus on progressing your role in a way that suits you. We're flexible around courses, events and arranging coaching to help you reach your goals
Cycle to work scheme
Purchase a bike tax-free and spread the cost over several months
How we work
We focus on creating an environment where people feel empowered to do their very best work, make a big impact, and enjoy what they're doing.
Remote working
We're a remote-first company. We get together once a month and have an awesome office you can use anytime but you can work from anywhere in the UK. We trust you to get your work done in whatever environment suits you
Flexible working
We hire capable and committed people that we trust to get the work done. Outside of a few company and team wide commitments, you decide when working works best for you
Diversity and inclusion
We're building a diverse team in which everyone feels respected. Not just because studies show diverse teams perform better but because it's the right thing to do
Maternity and paternity leave
We make sure that everyone has the time off they and their family needs
Cultural check-ins
We have regular sessions to take stock on what's going well and what we can improve on
Socials
We're not just about running a great business, we also like organise events to make sure everyone can socialise and have fun around our work, including: Weekly team lunches, functional team offsites and events, monthly socials, quarterly trips.
Our values
- We want to start (understand) & finish (validate) everything with a customers perspective
- We go the extra mile to be helpful or delight customers, whenever we can
- We work hard at knowing what we’re talking about & being trusted experts
- We make sure everyone in the business understands & empathise with our customers
- We all work on making something people want
- We consider & define what “done” vs “perfect” looks like when planning work, and we always aim for "done"!
- We break everything down into the smallest deliverable milestones (MVP & Iterate)
- We move fast – it’s our key advantage over incumbents. Default to action, not talk
- We prioritise ruthlessly
- We never do something just because that’s the way it’s always been done
- We think about problems, not solutions
- We always start with “Why” – “Why am I doing this?”
- We always challenge processes or steps that don’t add net value – innovate & adapt constantly
- We celebrate each others’ successes and act with humility & kindness
- We fix problems, reflect on ourselves first, and don’t jump to assigning blame
- We take the time out & off to appreciate & enjoy the journey
- We push to build relationship with & support each other, and not take ourselves too seriously
- We talk about our mental health & the stress of what we do
- We're building an inclusive, diverse & approachable environment
- We remove ambiguity by setting clear expectations
- If something important is broken… we fix it and don’t stop until it is working!
- We all take ownership. Everyone at Penfold should make decisions and take action
- We celebrate successes and recognise contributions to foster motivation
- We see failures as opportunities to learn, share and grow
- We proactively foster psychological safety by caring personally about colleagues
- We challenge each other directly with respectful feedback
- We don't react to feedback personally, taking time to absorb it and learning from it
- We encourage debate and collaboration as a means to continually improve
- We drive results through open communication and trust