Introducing "Find My Pension"

Ever put something down and completely forgotten where you left it? Now imagine that thing was a pension worth thousands of pounds.

Lost or forgotten pensions are a real problem in the UK, and it’s easy to see why. Every time you change jobs, you could leave another workplace pension behind. Over time, it’s easy to lose track of where your money is, or even forget you had a pension in the first place.

In fact, we’ve found that Penfold savers underestimate the value of their old pension pots by 33%.

But finding your old pensions doesn’t have to be difficult. With Penfold’s Find My Pension tool, you can track down your previous pension provider and start bringing your savings together, even if you don’t have all the details.

How does Find My Pension work?

We’ve built Find My Pension into our pension transfer journey, making it easier to find and combine your old pensions in one place.

You don’t need to know who your previous pension provider was to get started. All you need is the name of your old employer.

Here’s how it works:

1. Start a transfer. Log in to Penfold and tap ‘Transfer old pension’ on your dashboard.
2. Find your provider. Select ‘I don’t know my previous provider’ and enter the name of your old employer.
3. See your results. We’ll search for the pension provider linked to your previous employer and show you who they use.
4. Start your transfer. Once you’ve found your provider, tap ‘Transfer my pension’ to continue. Or select ‘Look up another employer’ to find another old pension.

It’s as simple as that. And if you want to bring your old pension over to Penfold, you can carry on with your transfer straight away.

What if I don’t know my pension policy number?

Knowing who your old pension is with is a great start. But to transfer it, you’ll usually need your pension policy number too.

This is a unique reference that helps your provider identify your pension. You can usually find it on an old pension statement or in emails from your provider.

If you can’t find it, you can contact your old provider directly. They’ll usually ask for a few details, such as your name, date of birth, National Insurance number and previous employer.

Or, Penfold may be able to help.

When you submit a transfer request, you can sign a Letter of Authority (LOA). This gives us permission to contact your previous pension provider on your behalf.

In some cases, we can use this to help find your missing policy number and get your transfer moving.

That means less time digging through old paperwork or chasing providers yourself.

You can learn more in our ⁠guide to submitting a pension transfer request.

What happens once you’ve found your old pension?

Once you’ve tracked down an old pension, what happens next is up to you.

You can leave it where it is. Now you know who your provider is, you can get in touch to check how much you’ve saved and keep track of your pension.

The main drawback is having to manage multiple pots, often with different providers, fees and investment options.

The other option is to ⁠combine your pensions into one pot.

At Penfold, we make this part simple. Once you’ve submitted your transfer request, we’ll contact your old pension provider and handle the transfer process for you.

We’ll keep you updated along the way and let you know when everything is sorted.

Once your pensions have been transferred, you can see your savings together simply by logging in.

No more juggling multiple providers. Just one place to keep track of your retirement savings.

Is combining pensions right for me?

Combining your pensions can make managing your retirement savings easier, but it’s worth checking a few things first.

Some older pensions come with valuable benefits or guarantees that you could lose by transferring. It’s also worth comparing fees and investment options before making a decision.

Take a look at our ⁠guide to combining pension pots to understand what to consider.

Ready to find your old pensions?

Whether you’ve forgotten who your old pension provider was or can’t find your policy number, Penfold can help you get started.

Simply log in, tap ‘Transfer old pension’ and we’ll guide you through finding your provider and starting your transfer.

And if you’re missing a policy number, we may be able to help with that too.

Find your old pensions. Bring your savings together. Keep track of your future.