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Higher Returns and Ratings: Penfold vs Royal London

Penfold and Royal London are both trusted workplace pension providers, but Penfold sets itself apart with superior fund performance, modern employee tools, and customer-first support.

With no business fees, transparent employee charges, and a focus on financial wellbeing, Penfold is designed to simplify pension management for businesses and help employees to save towards a comfortable later life.

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A mobile interface for Penfold's pension management app and a desktop interface for Penfold's pension processing platform. The mobile screen shows "Rose's Dashboard" with a total pot value of £12,994.54, options to transfer an old pension, and add money. There's also a prompt to combine an old pension and a forecast feature. The desktop interface welcomes back "Elevate Accounting Group" and prompts to upload files. Two dashed boxes offer to "Add employees only" or "Add pension payroll files" with drag and drop functionality. There are also options to download templates for enrolment and contributions, and a section for the last upload.

Why Choose Penfold Over Royal London?

Penfold delivers a smarter, more tailored pension experience for businesses and employees:

Superior Ratings

While both Penfold and Royal London have 5-star Defaqto ratings, Penfold boasts a higher 4.5-star Trustpilot rating compared to Royal London’s 4.2 stars. This reflects Penfold’s stronger focus on customer satisfaction and service quality.

No Business Fees

Unlike Royal London, which may apply fees for schemes with lower contributions, Penfold offers £0 setup and ongoing fees. This makes Penfold an affordable choice for businesses of all sizes, including growing or cost-conscious companies.

Dedicated Account Managers

Penfold provides every business with a dedicated account manager for guidance through setup, payroll integration, compliance, and ongoing management. Royal London does not offer this level of personalised, hands-on support.

A comparison table between Penfold and Royal London, both offering group personal pensions. Both have a Defaqto rating of 5 stars, but Penfold has a higher Trustpilot rating (4.5 stars vs. 4.2 stars). Penfold includes a dedicated account manager and managed onboarding, which Royal London does not offer. Both provide compliance support, salary sacrifice, and payroll integrations. Penfold has no business fees, while Royal London may charge for schemes with low average contributions.

Fund Performance: Helping Employees Save More

Strong fund performance is critical to securing employees’ financial futures. Over the past five years, Penfold’s default fund, managed by BlackRock, has delivered annualised returns of 7.6% (gross) and 6.8% (net), significantly outperforming Royal London’s 5.8% (gross) and 5.5% (net).

Penfold’s superior performance ensures employees’ pension savings grow faster, giving them greater financial confidence and helping businesses attract and retain top talent.

This information should not be regarded as financial advice and past performance is not a reliable indicator of future performance.

A bar chart comparing default fund performance for annualized returns over five years to 30 September 2024. Penfold shows higher gross returns (7.6%) and net returns (6.8%) compared to Royal London Default, which has gross returns of 5.8% and net returns of 5.5%. Penfold’s bars are highlighted in pink and dark blue, while Royal London’s are shown in gray.

Returns are based on data collected by investment advisors DWA from a variety of sources including individual providers and data published on Morningstar. These are annualised returns are based on data in the 5 years to 30 September 2024. Returns for Penfold are based on a customer being invested in our default Standard Lifetime plan. Competitor returns are based on customers invested in their default plans.DWA have estimated the Gross Returns based on available information for a member with a typical pot size of £10,000 and an average salary of £30,000. DWA have estimated the Net Returns net of all costs and charges based on available information for a member with a typical pot size of £10,000 and an average salary of £30,000.

Actual returns may vary depending on a variety of factors including specific costs negotiated by a member's employer, actual pot size and actual salary. Where possible we have used actual return series available, though in assumptions have been made based on the underlying funds because of poor data availability and this may also result in some variance. The effect of charges have been applied to the return series on a monthly basis via a subtraction/addition of the proportionate amount, this may create small discrepancies with actual experience depending on charging structure. DWA are happy to correct any discrepancies should evidence be provided.

Advanced Tools for Employees

Penfold prioritises features that make pensions easier to manage for employees:

Modern Pension App

Penfold’s app allows employees to track savings, combine pensions, and set financial goals. Royal London lacks comparable tools, leaving employees with fewer ways to engage with their pensions.

Financial Wellbeing Tools

Penfold includes advanced features like savings nudges to encourage contributions, retirement income forecasts to plan for the future, and education programs to boost financial literacy. Royal London lacks features like savings nudges and offers fewer financial wellbeing tools.

Easy for Employees, Easy for You

Getting stuck trying to solve clients and employees’ pension problems? Our app helps employees find and combine other pensions, and make changes to their pension independently.

A comparison table between Penfold and Royal London. Penfold offers 10 investment funds, an app, sustainable and Sharia funds, savings tools, and an education program, which Royal London lacks. Both provide retirement income forecasts, shareholder voting, and financial wellbeing programs. Penfold charges an annual management fee of 0.75% (0.88% for the Sharia plan), while Royal London charges 0.30% or prices individually. Neither has additional employee fees.

What Makes Penfold Stand Out?

Exceptional Fund Returns

Penfold’s default fund hs outperformed Royal London’s, helping employees grow their pensions faster.

Dedicated Support

Every business is assigned an experienced account manager, providing expert guidance through every step of the process.

Employee Engagement

Penfold’s focus on interactive tools and financial wellbeing drives employee satisfaction and retention.

A composite image featuring a laptop and smartphone displaying Penfold’s pension management interface, alongside two colleagues working together in an office setting. The laptop screen shows an employee management dashboard, while the phone displays a personal pension overview. In the background, a man in a yellow sweater works on a laptop, and a woman holding a coffee cup smiles while engaging with him. The setting is a modern, well-lit office.

Penfold's user-friendly approach and transparency revolutionised how we manage pensions for our clients.

Penfold has come in and changed the space, showing that we could have a pension that was user friendly as well. It's really adding value to not only the employers themselves but the employees of those employers.

The app is the big selling point with Penfold, having a nice clean UI that’s easy to understand for people because the vast majority of people aren’t pension literate.

Ben Nacca

Founder of Cone Accounting

Cone Accounting Logo

How to Choose the Right Workplace Pension

Step 1: Assess Your Needs

Are you looking for higher fund performance, no business fees, or tools to engage employees?

Step 2: Compare Providers

Evaluate Penfold and Royal London on fees, features, and fund returns to determine which meets your goals.

Step 3: Plan Your Switch

Penfold’s dedicated account managers ensure a seamless transition, minimising disruptions for your business.

Why Businesses Are Switching to Penfold

Save Time

Automate payroll and pension contributions.

Boost Compliance

Stay on top of regulatory requirements effortlessly.

Support Employees

Offer a pension scheme that’s easy to use and engaging.

Ready to upgrade your workplace pension? Join thousands of businesses already transforming their schemes with Penfold.

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