Working with us
Find out more about what it's like to work with the team behind the award-winning digital pension.
We started Penfold because we've experienced the difficulty of engaging with pensions as savers, as self-employed workers and as employers who had to set up pension schemes for employees.
Peoples' expectations for customer experience are defined by modern tech businesses. They're always innovating on what good looks like.
But, the pensions industry has not been able to keep pace. Old-school pension companies provide a terrible digital experience and customer service is difficult to engage with and jargon-filled. The end result is people are put off from engaging with their pension.
We're addressing the core technological problem at the heart of the industry by building a modern digital pension from scratch. We want to do what challenger banks have done for banking in the pension industry.
Pete, Stu & Chris
Penfold's Co-Founders
Our values
We always work from first principles
- We never do something just because that’s the way it’s always been done
- We think about problems, not solutions
- We always start with “Why” – “Why am I doing this?”
- We always challenge processes or steps that don’t add net value – innovate & adapt constantly
We always aim to delight customers
- We want to start (understand) & finish (validate) everything with a customers perspective
- We go the extra mile to be helpful or delight customers, whenever we can
- We work hard at knowing what we’re talking about & being trusted experts
- We make sure everyone in the business understands & empathise with our customers
- We all work on making something people want
We all have a role in making Penfold a great place to work
- We celebrate each others’ successes and act with humility & kindness
- We fix problems, reflect on ourselves first, and don’t jump to assigning blame
- We take the time out & off to appreciate & enjoy the journey
- We push to build relationship with & support each other, and not take ourselves too seriously
- We talk about our mental health & the stress of what we do
- We're building an inclusive, diverse & approachable environment
Be straightforward & transparent with each other
- We don't ever hide behind jargon or “we” statements with customers
- We always focus on concision & clarity, cutting through the noise to get at what matters
- We default to honesty & Integrity, and not leaving information out
- We have difficult conversations openly & early with the rest of the team
- We own our mistakes internally & to customers – we all make them
We have to be pragmatic
- We consider & define what “done” vs “perfect” looks like when planning work, and we always aim for "done"!
- We break everything down into the smallest deliverable milestones (MVP & Iterate)
- We move fast – it’s our key advantage over incumbents. Default to action, not talk
- We prioritise ruthlessly
Benefits
Working at Penfold will give everyone the opportunity to contribute to the direction and future success of a fast-growing early-stage business. We also offer an extraordinary series of benefits including
Excellent compensation
We offer competitive salaries and review it regularly to make sure you get what you deserve
Meaningful share options
You'll own a part of Penfold and share in our success
Awesome pension contributions
You'll receive a proportion of your monthly salary into your pension that you don't need to match
Unlimited holidays
We care about your output, not how many holidays you go on! We do track holidays to make sure everyone is taking enough
Flexible working
We don't have an enforced schedule everyone has to follow. Start, finish and take a break whenever - we trust everyone to meet their targets and be available for their colleagues
Delightful office space
Plenty of people come to our wonderful office in Uncommon Borough a few days a week - come as much as you'd like to!
Drinks and snacks
Like every start-up, we've got all the snacks, coffee and drinks that you might want
Top-of-the-line equipment
MacBooks, WFH equipment - whatever you need to bring your best!
Private medical insurance
Through Vitality you get access to Private GPs, Physio, Counselling services and great discounts and offers (think 50% off PureGym, free Apple Watches)
Learning & professional development
We conduct regular 360 feedback and focus on progressing your role in a way that suits you. We're flexible around courses, events and arranging coaching to help you reach your goals
Cycle to work scheme
Purchase a bike tax-free and spread the cost over several months
Our ways of working
We focus on creating an environment where people feel empowered to do their very best work, make a big impact, and enjoy what they're doing
- Remote working: we are a remote-first company. We get together once a month and have an awesome office you can use anytime but you can work from anywhere in the UK. We trust you to get your work done in whatever environment suits you
- Flexible working: we hire capable and committed people that we trust to get the work done. Outside of a few company and team wide commitments, you decide when working works best for you
- Diversity and inclusion: we're building a diverse team in which everyone feels respected. Not just because studies show diverse teams perform better but because it's the right thing to do
- Maternity and paternity leave: we make sure that everyone has the time off they and their family needs
- Cultural check-ins: we have regular sessions to take stock on what's going well and what we can improve on
Socials
We're not just about running a great business, we also like organise events to make sure everyone can socialise and have fun around our work
- Weekly team lunches
- Functional team offsites and events
- Monthly socials
- Quarterly trips
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